---
title: "FAQ"
description: "Find Answers to the Frequently Asked Questions (FAQ)."
path: https://www.eonshowroom.eon.com/en/aem-basics/faq.html
lastModified: 2026-09-17T12:39:28.357Z
---

# FAQ

# Frequently Asked Questions

![FAQ](https://www.eonshowroom.eon.com/cdm-assets/is/image/eon/bulbs_lights_in_front_of_wall%3A2-1?fmt=webp)

## Infos & Trainings

## Do you offer Video Trainings?

Yes, we offer AEM Video Trainings here in our Showroom.

[Go to AEM Video Trainings](https://www.eonshowroom.eon.com/en/aem-basics/video-trainings.html)

## Can I have an AEM Training?

Yes, we offer AEM Trainings on demand in English and German.

The **Basic AEM Editor Training** is intended for users who are already Web-Editors and want to know how to work with our AEM Foundation 2020.

We offer a special training for Form Editing on demand in English and German.

The **AEM Form Editing Training** is intended for users who already participated in the Basis AEM Editor Training and used AEM for a while.

Interested users can simply register for a training on Confluence.

[Register to our AEM Trainings](https://confluence.agile.eon.com/wiki/spaces/customerengagement/pages/826150990/AEM+Cloud+Editor+Training+Videos+Training#AEM-Editor-Trainings-in-2026)

## For whom is the AEM Training intended?

We offer two different trainings:

1. The **Basic AEM Editor Training** is intended for people who are already Web-Editors and want to know how to work with our AEM FoundationNG.
2. The **AEM Form Editing Training** is intended for people who already participated in the Basic AEM Editor Training and used AEM for a while.
Interested users can simply register for a training session on Confluence.

[Register to our AEM Trainings](https://confluence.agile.eon.com/wiki/spaces/customerengagement/pages/826150990/AEM+Cloud+Editor+Training+Videos+Training#AEM-Editor-Trainings-in-2026)

## Where can I get help in case of questions?

We offer an AEM Editor Community in Teams.

Do you like to join us?

[Request Access](mailto:cx-web-technologies@eon.com?subject=AEM%20Editor%20Community%20Access%20Request)

## Is there any information about new features or bug fixes that has been released?

Yes, we always provide Release Notes, which you can find in Showroom.

[Go to our Release Notes](https://www.eonshowroom.eon.com/en/about-foundation-2020/aem-release-notes.html)

#### Get Informed !

Register to Release Notes Newsletter

You can register for AEM Release Notes, UI-Kit Release Notes, or both.

[Register now!](https://www.eonshowroom.eon.com/en/about-foundation-2020/aem-release-notes/release-notes-newsletter-registration.html)

## Special Terms & our Definitions

## How are the Viewports defined?

UI-Kit has 4 defined Viewports:

| Viewport | min-width | max-width |
| --- | --- | --- |
| ****Mobile |  | 767 px |
| Tablet | 768 px | 1023 px |
| Desktop | 1024 px | 1439 px |
| Desktop Large ¹ | 1440 px |  |

¹ If Desktop Viewports are mentioned, and not mentioning Desktop Large explicitly in Editor Dialogs, like for Images, every Viewport with min-width of 1024 px is ment.

## What are Parsys?

**Parsys** is a short Term for **Par**agraph **Sys**tem.

It refers to the area where you can drag and drop components. It is often marked with the grey info text “Drag components here.”

![](https://www.eonshowroom.eon.com/cdm-assets/is/image/eon/section_grid-inside%3A2-1?fmt=webp)

## Configurations

## How do I manage configurations for my site?

All site-wide, brand-specific, and fallback configurations are managed centrally via Context-Aware Configuration (CAC) under /content/foundationNG/config.html (e.g. FoundationNG Site Config). Homepage Configuration is deprecated and should no longer be used.

[Read more about Configuration Pages](https://www.eonshowroom.eon.com/en/aem-basics/configuration-pages.html)

![](https://www.eonshowroom.eon.com/cdm-assets/is/image/eon/configuration_effective-range%3A2-1?fmt=webp-alpha)

## How do I configure a "Search" on my site?

Search is powered by Solr and automatically indexes both published HTML pages and PDF/asset documents. To enable or configure Solr search for your domain, submit a request via **AEM Platform Support (AEMPS)**.

[Learn More about Search](https://www.eonshowroom.eon.com/en/specials/search-documentation.html)

## Urs Kramer

Platform Service Owner

[urs.kramer@eon.com](mailto:urs.kramer@eon.com)

## When should you use which icon configuration?

We offer a wide range of components that include icons. There are also many options for configuring which icons are available:

| Place to configure availabe Icons | Components in which Icons are used |
| --- | --- |
| Third level Nav Icons Config | [Third Level Navigation](/content/foundationNG/en/page-elements/3rd-level-navigation.html) |
| FoundationNG Steps Component Pictogram/Done Icons Config | [EyeCatcher](/content/foundationNG/en/specials/eye-catcher.html),  [Basic Teaser](/content/foundationNG/en/teasers-and-highlights/basic-teaser.html),  [Steps](/content/foundationNG/en/specials/steps.html), [Tags](/content/foundationNG/en/aem-basics/tagging.html) |
| FoundationNg Multi Content Stage Icon Config | [Multi Content Stage Item](/content/foundationNG/en/teasers-and-highlights/multi-content-stage.html) |
| FoundationNg Bullet List Icon Config | [Bullet List](/content/foundationNG/en/content-elements/bullet-list.html),  [Clickable Image](/content/foundationNG/en/content-elements/clickable-image.html), [Form Segmented Button](/content/foundationNG/en/specials/form-elements/form---selectors/form-segmented-button-element.html), [Form Answer Card](/content/foundationNG/en/specials/form-elements/form---selectors/form-answer-card-element.html) |
| FoundationNg Link Icon Config | [Link (custom Icon)](/content/foundationNG/en/content-elements/linking-element.html) |
| Directly enter Icon Name in Component | [Icon Link (Navigation)](/content/foundationNG/en/page-elements/web-navigation.html),  [Language Switch (Navigation)](/content/foundationNG/en/page-elements/web-navigation.html),  [Button (custom Icon)](/content/foundationNG/en/content-elements/button.html) |

[Read more about Configuration Pages](https://www.eonshowroom.eon.com/en/aem-basics/configuration-pages.html)

## When should you use which pictogram configuration?

We offer a wide range of components that include pictograms. There are two options for configuring which pictograms are available:

| Place to configure availabe Pictograms | Components in which Pictograms are used |
| --- | --- |
| FoundationNg Pictogram Config | [EyeCatcher](/content/foundationNG/en/specials/eye-catcher.html), [Basic Teaser](/content/foundationNG/en/teasers-and-highlights/basic-teaser.html), [Tiles Teaser](/content/foundationNG/en/teasers-and-highlights/tiles-teaser.html), [Text Teaser](/content/foundationNG/en/teasers-and-highlights/text-teaser.html), [Pictogram](/content/foundationNG/en/content-elements/picotgrams.html), [Form Answer Card](/content/foundationNG/en/specials/form-elements/form---selectors/form-answer-card-element.html) |
| FoundationNG Steps Component Pictogram / Done Icons Config | [Steps](/content/foundationNG/en/specials/steps.html) |

[Read more about Configuration Pages](https://www.eonshowroom.eon.com/en/aem-basics/configuration-pages.html)

## How do I configure accessible Skip Links for my site?

Configure Skip Links centrally in **FoundationNG Site Config (CAC)** under the *Skip Links* section. You can customize labels, ARIA tags, and target IDs (*navigation, main-content, footer*). If unconfigured, standard defaults are automatically active.

[Learn more about Skip-Links](https://www.eonshowroom.eon.com/en/specials/skip-link.html)

## How do I configure a fallback for users with disabled JavaScript?

In **FoundationNG Site Config (CAC)**, maintain the *No JS fallback path* property. The page header will automatically render a <noscript> redirect pointing non-JS users to your dedicated static fallback page.

[Learn more about No-JS Fallback Redirect](https://www.eonshowroom.eon.com/en/aem-basics/accessibility/no-javascript-fallback-pages.html)

## Forms

## Are there any prerequisites to make an HTML Email Form-Action-Type work?

Yes, there is a prerequisite. First, MuleSoft needs to be integrated into your page. Therefore, please contact the person responsible for MuleSoft integration.

[Read more about Mulesoft Integration](https://www.eonshowroom.eon.com/en/aem-basics/configuration-pages/foundationng-form-config.html)

## Urs Kramer

Contact for Mulesoft & MTCaptcha Integration

[urs.kramer@eon.com](mailto:urs.kramer@eon.com)

## Why is a Form not getting submitted?

There are some things editor can check if a form does not submit a mail:

- From Mail Address

Is an @eon.com mail address used? If not, is the mail address white listed?

For white listing a mail address, please get in touch with [Mulesoft and MT Captcha Integration Responsible Person](mailto:urs.kramer@eon.com).

- Form Action Type

If you are using the "JSON to endpoint" or "Mail" Form Action Type, please ensure that the implementation on the external endpoint is working correctly.

[Learn more about Form Container](https://www.eonshowroom.eon.com/en/specials/form-container.html)

[Learn more about Form Elements](https://www.eonshowroom.eon.com/en/specials/form-elements.html)

[Register to our Waiting List for AEM Form Editing Training](https://connect.eon.com/workspaces/ws-aem-e-on-digital-working-group/apps/list/trainings)

### Still not working?

After checking these Points, Form still gets not submitted?

Then, please create an DDS-Support Ticket.

## Why are values not submitted when the form is submitted?

There are a few things an editor can check if form values are not included in the received email:

- Naming Rules

Are all naming rules for the Element Name of the form element being followed?
 Only lowercase letters should be used-no special characters, spaces, or numbers.

- Spelling

Is the Element Name of the form element spelled exactly the same as the variable used in the mail template, following this structur?: *${elementname}*

- Duplicate Element Names

Are all Element Names of the form elements unique within the form?
 Duplicate Element Namens on same form can cause issues.

- Mail Template

Is the correct Mail Template selected in Form Container?

[Learn more about Form Container](https://www.eonshowroom.eon.com/en/specials/form-container.html)

[Learn more about Form Elements](https://www.eonshowroom.eon.com/en/specials/form-elements.html)

[Register to our Waiting List for AEM Form Editing Training](https://confluence.agile.eon.com/wiki/spaces/customerengagement/pages/826150990/AEM+Cloud+Editor+Training+Videos+Training)

### Still not working?

After checking these Points, Form Value(s) still get not submitted?

Then, please create an DDS-Support Ticket.

## How does an HTML-Mail Template look like?

For example, the E.ON Brand Design, as shown in the image, can be found in the DAM at:

> /dam/project-name/mail-template

[Learn more about Form Container](https://www.eonshowroom.eon.com/en/specials/form-container.html)

[Learn more about Form Elements](https://www.eonshowroom.eon.com/en/specials/form-elements.html)

[Register to our waiting list for AEM Form Editing Training](https://confluence.agile.eon.com/wiki/spaces/customerengagement/pages/826150990/AEM+Cloud+Editor+Training+Videos+Training)

![](https://www.eonshowroom.eon.com/cdm-assets/is/image/eon/mailtemplate-screenshot-1%3A16-9?fmt=webp)

### Keep in Mind

This Example **needs to be adjusted** to the Needs of the Form and its Purpose. Especially the **Legal Information must be adjusted to your Company!**

## How is an email send to the email address entered by a user in the form?

To send an email to the email address entered by the user in the form, simply add the input value of the form element where the user enters their email address to the **"E-Mail To" field as the first element**, using the following format

> ${fieldname}

## Why is MT Captcha not working in my forms?

Have you already fulfilled the prerequsites for MT Captcha?

First, MT Captcha needs to be integrated into your page. Please contact the person responsible for with MT Captcha integration.

[Read more about MT Captcha Integration](https://www.eonshowroom.eon.com/en/aem-basics/configuration-pages/foundationng-form-config.html)

## Urs Kramer

Contact for Mulesoft & MTCaptcha Integration

[urs.kramer@eon.com](mailto:urs.kramer@eon.com)

## What is the default file size limit for uploads in the Form Container?

The Form Container uses a default limit of **6 MB** for the *Allowed sum of file sizes*. Editors can adjust this value in the Form Container dialog (minimum 1 MB) according to their form requirements.

##### Images

## How are images optimized and cropped in AEM FoundationNG?

Images are rendered and automatically optimized via **Adobe Dynamic Media**. Instead of manual cropping, Dynamic Media generates automated **Smart Crops** based on standard aspect ratios (such as **2:1**, **16:9**, **4:3**, **1:1**, and **3:4**).

To ensure optimal display quality:

- Upload high-resolution master assets to the DAM.
- Select the appropriate aspect ratio within the Image Component dialog.
- Format conversion (e.g. WebP delivery) is handled automatically by Dynamic Media for the best balance between performance and visual clarity.

[Learn more about WebP Options](https://www.eonshowroom.eon.com/en/aem-basics/webp-image-options.html)

[Learn more about Dynamic Media](https://www.eonshowroom.eon.com/en/aem-basics/about-dynamic-media.html)

## What are the file naming standards for uploading images?

To prevent delivery issues across different browsers and caching layers, always ensure image file names adhere to standard web conventions before uploading them to the DAM:

- Use only **lowercase letters** (e.g. my-image.jpg instead of my-image.JPG).
- Use **hyphens (-)** to separate words instead of blank spaces or underscores.
- Avoid special characters, umlauts, or symbols.

##### Rules for the Element Name:

The Element Name is a technical Name and therefore, there are some Rules to make it work: Name must be UNIQUE, Just use lower Case Letters, No special Signs, No Blancs, No Numbers

## Linking

## How to create a Link to a specific Position on a Page?

First, Editor needs to ensure that the specific Position that should be linked has a known ID (called Anchor), then it can be linked in Format of:

> www.my-page.com#my-id

For internal Links please use Anchor Link Function of Link Component.

[Learn more about Links](https://www.eonshowroom.eon.com/en/content-elements/link.html)

[Learn more about Buttons](https://www.eonshowroom.eon.com/en/content-elements/button.html)

## Experience Fragments

## How can I use repeative Content on multiple Pages more easily?

Using repeative Content on multiple Pages can easily be done by using Experience Fragments.

[Learn More about Experience Fragment Handling](https://www.eonshowroom.eon.com/en/aem-basics/experience-fragment-handling.html)

[Learn More about Experience Fragment](https://www.eonshowroom.eon.com/en/specials/experience-fragments-content.html)

## What is an Experience Fragment?

Experience Fragments are used for a Lot of Components, like [Web Navigation](https://www.eonshowroom.eon.com/en/page-elements/web-navigation.html), [Third Level Navigation](https://www.eonshowroom.eon.com/en/page-elements/3rd-level-navigation.html), [Footer](https://www.eonshowroom.eon.com/en/page-elements/footer.html), [Modal](https://www.eonshowroom.eon.com/en/content-elements/modal.html), [Google Maps](https://www.eonshowroom.eon.com/en/specials/google-maps.html), and some more, as well as for [full Content Parts](https://www.eonshowroom.eon.com/content/foundationNG/en/specials/experience-fragments-content.html).

An Experience Fragment can display the same Content on multiple Pages with maintaining the Content central at one Place.
**But it should be used with care!**

[Learn More about Experience Fragment Handling](https://www.eonshowroom.eon.com/en/aem-basics/experience-fragment-handling.html)

## Tracking & Analytics

## How can I customize tracking parameters (elementID / toolID) on Teasers and Links?

In the component's **Tracking** tab/column, enable the override checkbox. You can then enter custom elementID and toolID values. If left empty or unchecked, the component falls back to standard default values (e.g. "links"). Custom tracking data is passed as flat key-value pairs directly to the Data Layer.

## More Questions? - Get in Touch with us:

## Janosch Kutschker

Foundation Service Owner & Product Owner

[janosch.kutschker@eon.com](mailto:janosch.kutschker@eon.com)

## Kristina-Susann Baudach

Foundation Tester & Showroom Editor

[kristina-susann.baudach@eon.com](mailto:kristina-susann.baudach@eon.com)

## Berivan Altunsaray

Showroom Editor

[berivan.altunsaray@eon.com](mailto:berivan.altunsaray@eon.com)